Health Unit Assistant - Clinical Decision Unit

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Location: Henry Ford Southfield Hospital

Schedule: Full Time Days / 36 hours per week / 7am - 7:30pm

About the Department: Work within a respected network of hospitals serving communities across Oakland County with advanced specialty care and deep local roots. Providence Hospitals offer the strength of a leading health system alongside convenient suburban locations, excellent amenities, and strong community connections.

Role Overview: As a Health Unit Assistant, you will play a vital role in providing administrative and clerical support to an assigned clinical area. You will be the first point of contact for patients, visitors, and new admissions, ensuring a welcoming and efficient environment. Your work directly supports the healthcare team, enhancing patient care and operational efficiency.

Why Henry Ford Health: At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do:

• Greet patients, visitors, and new admissions, providing a warm and professional welcome.
• Answer general inquiries and schedule patient appointments efficiently.
• Manage telephone calls by answering, screening, and routing them appropriately.
• Perform clerical duties such as filing, email correspondence, and mail distribution.
• Create reports and documents as assigned, ensuring accuracy and timeliness.
• Assist patients/residents with basic technology and social media, enhancing their experience.
• Communicate effectively with patients, families, physicians, and healthcare team members about patient care.
• Conduct unit safety checks and assist with meeting patient needs, escalating issues as necessary.
• Support patient care by assisting with meals, activities, and transportation within the facility.
• Maintain staff schedules and timekeeping as assigned, ensuring smooth operations.

What You Will Need:

• Required Qualifications: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Preferred Qualifications: Preferred use of administrative skills in a hospital setting.

What We Offer: Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for learning and development, empowering you to make a meaningful impact in healthcare.

Join Our Team: Ready to make a difference? Apply now and be part of our mission to provide exceptional care.